DESIGNED WITH YOUR BUSINESS IN MIND
Provide a seamless customer communication experience
Route calls to the most appropriate channel for your customers and forward inquiries to the right agent through a stress-free and automated process. Create unique self-service experiences for your customers through automated and feature-rich cloud IVR services.
VOICE OUTBOUND
- API– Available to send the voice outbound message via Winnovature.
- User Interface – Voice Broadcast using Call Flow & Voice Broadcast using voice prompt
VOICE INBOUND
- Department to provide with voice number and recorded prompts to be used
- in call flow
- Forward URL for routing the incoming requests
- Data exposure layer to be worked out with Departments
- via API for querying the request
Single-level IVR
This is the simplest form of IVR. In this type, you can only add a single layer of IVR to your call flow. Single level IVR is perfect for simple use cases where one input is enough to connect an agent or trigger a message
Multi-level IVR
You can think of multi-level IVR as an IVR within an IVR. Sometimes it’s unmanageable to create an IVR menu with a 0-9 prompt. In this case, you can use multiple layers of IVR in your call flow to streamline the workflow.
IVR FEATURES
Personalisation, Gather feedback, Easy updates,Local language interaction,Better customer experience,Call Transfer , Auto Dialler Integration ,SMS Integration
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